Help Center & setup guide.

Open the app in your Shopify Admin and go to Settings. Enter your WhatsApp number (include country code, no spaces — e.g. 923001234567). Optionally write a pre-filled message customers will see when they tap the button, then click Save settings. Next, go to Online Store → Themes → Customize, click the App embeds icon (puzzle piece) in the left sidebar, find WhatsApp Button, toggle it On, and click Save. Your button appears on every page of your storefront immediately after saving.

Enter your number with the country code, no spaces, no plus sign, no dashes. Examples: Pakistan 923001234567, UAE 971501234567, United Kingdom 447911123456, United States 12025551234, India 919876543210. This is the format wa.me links and the WhatsApp app expect.

When a customer taps the WhatsApp button, WhatsApp opens with this text already typed in the message box. It saves the customer from typing — they can just hit send. Example: “Hi, I have a question about my order.” Leave it blank and the message box opens empty.

Yes. On mobile, tapping the button opens the WhatsApp app directly. On desktop, it opens WhatsApp Web (if installed) or prompts the user to open it. On the Starter plan, you can independently show or hide the button on mobile and desktop from the Settings page.

Check these in order: 1) Make sure you clicked Save settings in the app after entering your number. 2) Confirm the App Embed is toggled On in the theme editor (Online Store → Themes → Customize → App embeds → WhatsApp Button → On → Save). 3) Clear your browser cache (Ctrl + Shift + R) and reload the storefront. 4) Check that your WhatsApp number is not blank in Settings. 5) Check your plan: on Free, visibility settings are fixed; on Starter, confirm mobile/desktop visibility are both enabled in Settings.

The button opens WhatsApp via a wa.me link. If it’s not working: confirm your WhatsApp number is correct and in the right format (country code, digits only); on mobile ensure WhatsApp is installed on the device; on desktop WhatsApp Web must be set up at web.whatsapp.com.

Settings are stored as Shopify metafields. After saving: 1) Wait 10–15 seconds for Shopify to propagate the update. 2) Hard refresh your storefront (Ctrl + Shift + R, or Cmd + Shift + R on Mac). 3) If still not updated, try opening the storefront in a private/incognito window.

The Free plan ($0/month) includes: a floating green WhatsApp button on all storefront pages, a custom pre-filled message, support on mobile and desktop, and small “Powered by MatrixInn” branding.

The Starter plan ($2.99/month) unlocks: custom button color to match your brand, left or right positioning (bottom-left or bottom-right), show or hide on mobile independently, show or hide on desktop independently, and removal of MatrixInn branding.

In the app, click Plan in the navigation, then click Upgrade to Starter — $2.99/month. You’ll be taken to Shopify’s secure billing page to confirm. Premium features unlock immediately after approval.

Go to Plan in the app and click Cancel subscription. Your plan reverts to Free immediately with a prorated credit for unused days (handled by Shopify’s billing system).

No. The app collects no customer data whatsoever. It stores only your WhatsApp number and button settings. When a customer clicks the button, WhatsApp opens on their device — the conversation is entirely between you and your customer. We never see it.

Yes. No personal data from your customers is collected, stored, or processed. The app handles Shopify’s required GDPR webhooks (customers/data_request, customers/redact, shop/redact) and deletes all your settings when you uninstall.